Frequently Asked Questions
Find answers to standard inquiries about our hourly pricing model, timezone alignments, physical office supervision, and candidate onboarding workflows.
Unlike standard freelancers who work unsupervised from home, all LogicWave remote professionals operate out of our secure physical offices in Durgapur, India. Our centers have secure access control, strict clean-desk policies, enterprise network security, and local managers on the floor to supervise productivity, track SLAs, and verify attendance.
Yes, absolutely. Our workforce shifts are configured to align directly with UK/EU operating schedules. Typically, our professionals work from 08:30 to 17:30 GMT (Monday to Friday). This ensures real-time collaboration with your core internal team and zero delay in query handoffs.
To ensure that you hire the perfect fit, we provide a 14-Day Probationary Period. If the assigned remote professional doesn't match your operational expectations, you can request a replacement profile or terminate the engagement immediately. You only commit to a regular contract if you are completely satisfied with the performance.
Our offices are equipped with enterprise-grade computer terminals, high-speed business fiber lines with multiple failover providers, and dedicated power generators to ensure 99.9% operational uptime. If your systems require specific software configurations or secure VPN access, our local IT team handles the setup and enforcement.
Our onboarding timeline is typically between 5 to 10 working days. We search our pre-vetted talent database, align candidates with your specific technical test specifications, conduct interviews, and coordinate onboarding. We encourage you to participate in final profiles reviews before onboarding starts.
Yes. LogicWave is built for scalability. You can start with a single remote assistant and expand to a larger department as operations grow. To scale down, we require a standard 30-day notice period to reallocate team members responsibly.